Hotel Fenix Gran Meliá - The Leading Hotels of the World

Magnificent hotel facilities and amenities, very clean rooms, food and beverages were excellent, staff were highly professional, attentive and very friendly especially the 7th floor reception truly made our stay pleasant, swift arrival and checkout process. Great experience overall cant find anything to complain about, I look forward to staying at Fenix Gran Melia again

If you enjoy shopping, this hotel is well-located. It is not however a great spot for tourism — but a 30 walk to the tourist spots is easy. I chose Fenix because they have private, outdoor hot tubs on their 7th floor terrace. We reserved room 701 but it had a shower over the tub and I don’t like the trip hazard so we upgraded to suite 711 which was excellent. Hot tub heats to 104F/40C but jets are fairly weak. But hey, it’s private so hard to beat. The staff bring all sorts of gifts and goodies to the room every day and the 7th floor lounge has unlimited drinks and food which, if you prefer to eat a good breakfast and dinner quickly, you can save $$ every day. The thai massage is not to be missed. Great staff, stores will deliver your packages to the hotel so you don’t have to lug them around.

the hotel is very beautiful, the room is spacious and comfortable, the staff is very attentive and friendly We had a wonderful holiday in this hotel, we felt the care of the staff and their willingness to help, if we come to Madrid again, we will only stay in this hotel!

Located in a very convenient and safe area of Madrid, walking distance from the city center. The staff was just great, very attentive and helpful. Cleaning personnel was doing an amazing job as well. We also really enjoyed the red level lounge with complimentary food and drinks throughout the day.

The stay was delightful. The location is amazing. Thank you for all the hotel staff, they were friendly especially the red level staff who helped us and arranged our bookings. We enjoyed our time in Madrid😊